Orders are processed within 1–3 business days before shipping.

Estimated delivery times:

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days

Delivery times may vary during holidays or high-demand periods.

2. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number by email so you can monitor delivery progress.

4. What if my package shows delivered but I did not receive it?

Please check around your property, with neighbors, or your local courier office first. Once the carrier marks a package as delivered, we cannot guarantee recovery, so please ensure delivery locations are secure.

5. What is your return policy?

You may request a return or exchange within 14 days of delivery (or 20 days during holiday periods). Items must be unused and in original packaging. Visit our Refund Policy page for full details.

6. Do you offer exchanges?

Yes. Exchanges are available for the same item in a different size or color, depending on stock availability.

7. What if my item arrives damaged or defective?

Please contact us within 2 business days of delivery with photos of the issue so we can resolve it quickly.

8. Do you ship internationally?

We ship to multiple regions depending on availability. If you are unsure whether we deliver to your location, please contact our support team for confirmation.

9. How can I contact customer support?

You can reach us anytime at:

📧 contact@lebfrip.com
📞 +33 9 88 43 07 75

We typically respond within 24–48 business hours.

10. Where is lebfrip located?

lebfrip
3 Rue Benoît Bunico
06300 Nice
France